AG Events » Fabrication & Installation

I got an estimate over the phone and agreed to it, and was told by Michelle that two technicians would come on Wednesday to fix the hairline crack and re-caulk the backsplash, and that they would do the resealing on Thursday. However, they missed the appointment on Wednesday and came instead on Thursday (with the appropriate apologies). They didn't have much time, hence they fixed the crack and several other indents, covered three seams, and indicated that two technicians would come back on Friday to finish the work. Only one came back on Friday and stayed until past 6 pm, re-sealing the countertop and re-caulking the backsplash.

All of which made our project possible since we lives in different state. Mihai was always very accessible and communicated with every little detail which made me feel like I'm there for the whole project. Everyone of the crew was very efficient and professional and a lot of times they were very patient since our project took way much longer time than expected because of the pandemic and the difficulty in getting some materials on time. Mihai was able to find solutions to so many issues and difficulties we faced since our condo is in high-rise building where there are lots of rules and prohibitions. I challenged Mihai many times with different ideas and he was up for the challenge without problems. I highly recommend Mihai and his crew for any project your home might need. This is my third time hiring TBI. Taylor and staff have been very professional, knowledgeable, and customer service oriented. Taylor will make sure that customer satisfaction is met and exceeded. I’ll be calling them again for my next project. We had a wonderful experience with the TBI team! Taylor was excellent to work with, and was always focused on the customers needs. Taylor was great to work with, provided great communication throughout the project, and ensured the health and safety of our family and his contractors when work resumes after COVID-19. We will definitely be working with TBI for future home renovation projects! Went far from what we expected. I contacted the company by phone indicating that we had noticed a hairline crack in our countertop granite, that the backsplash needed a re-caulk and that we believed that the countertop was due to a re-seal, and that we expected the technicians to check for other defects, etc. I got an estimate over the phone and agreed to it, and was told by Michelle that two technicians would come on Wednesday to fix the hairline crack and re-caulk the backsplash, and that they would do the resealing on Thursday. However, they missed the appointment on Wednesday and came instead on Thursday (with the appropriate apologies). They didn't have much time, hence they fixed the crack and several other indents, covered three seams, and indicated that two technicians would come back on Friday to finish the work. Only one came back on Friday and stayed until past 6 pm, re-sealing the countertop and re-caulking the backsplash. We also found multiple splashes of sealer on the wooden floor; some came out after extensive scrubbing, others are still there and refuse to come out. This contractor was the only one that actually returned a phone call and came to the house with good ideas and was ready to do the work. The men were all polite, on time and cleaned up every day.